ABC Legal recently had the opportunity to interview one of our customers, a law firm that highlighted how ABC Legal gets the job done right through transparency & honesty throughout the service of process experience. Please enjoy this excerpt from the interview for the case study.
As the nation’s leading service of process provider, ABC Legal values transparency with their customers, as well as open and honest lines of communication. ReAnna Ottley with Murray, Ziel, & Johnston, PLLC saw the opportunity for more efficient service of process with better communication with ABC Legal.
Murray, Ziel, & Johnston, PLLC is a law firm that specializes in a wide variety of legal fields: including criminal defense, trademark law, family law, and more. We spoke with a Senior Paralegal at Murray, Ziel, & Johnston, PLLC about their experience with ABC Legal and how business has been going for them lately.
Murray, Ziel, & Johnston, PLLC had worked with other service of process providers in the past. They often were left with companies did not follow-through with service. After one attempt, if service was not complete then service ended there. Other providers lacked communication and all service documents had to be prepared by their office. As their needs grew from a local standpoint to nationwide, they needed someone they could rely on.
“After trying other service providers with little success and as out firm needs began to grow for out of state services, I googled service provides that could do multiple states. ABC was the only one that responded and was personable. There has never been a service that ABC has disappointed us on.”
- ReAnna Ottley with Murray, Ziel, & Johnston, PLLC
ABC Legal provides communication with customers and are available to answer any questions that may arise before, during, or after service. While service is occurring, ABC Legal provides notification updates on your serve attempts and completion. Alongside communication, ABC Legal offers a dashboard for access to all active and past orders placed under your account. Your account dashboard is a great place to review old cases, see updates on current ones, and place orders for new ones.
“The dashboard is so streamlined and efficient. I never felt lost or confused when I used it.”
- ReAnna Ottley with Murray, Ziel, & Johnston, PLLC
Ease of use is pivotal when it comes to the ABC Legal account dashboard. Our simple interface and easy to order process allows more time for you to focus on your client’s needs and leaves service of process to us. ABC Legal has up front pricing available for anywhere you need service. Simply upload documents, input the address of who you wish to serve, and submit. ABC Legal provides nationwide, as well as international, coverage for all your service of process needs.
“The biggest seller for our firm has been that ABC has been able to out of state services with no issues.”
- ReAnna Ottley with Murray, Ziel, & Johnston, PLLC
ABC Legal is committed to accurate, efficient, timely service of process. With nationwide coverage, responsive communication, and service update notifications, we work hard so your law firm, like Murray, Ziel, & Johnston, PLLC, has time to focus on your clients and their needs.
“Always go to ABC first. They have and will always be my number one choice for any service. They are 100% reliable and they will make sure the service is done!”
- ReAnna Ottley with Murray, Ziel, & Johnston, PLLC
Interested in understanding how ABC Legal helped Murray, Ziel, & Johnston, PLLC expand confidently by handling their work efficiently and effectively? Read the full interview and download a copyof the case study to share.
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With more than 2,000 process servers across the U.S. and 75 countries, ABC Legal is the nation’s leading service of process and court filing provider, as well as the Acting Central Authority to the U.S. Department of Justice. Our digital approach saves valuable time and resources, and our cloud-based solutions are compatible for use on desktop, browser, and smartphones. Docketly—an ABC Legal subsidiary—provides appearance counsel on a digital, custom-built platform that smoothly integrates with our applications and services. Learn more at www.abclegal.com.