Communication

How to Opt-In When Placing An Order

If you’d like to get updates, simply add your mobile number at the end of the place order process, make sure that “Send Texts” is green and your number is saved.

1. After paying, you should see the Success page confirming the order.

2. At the top of the Success page, there is a field where you can enter your mobile number, the number at which you would like to receive texts.

3. After adding your number, make sure that the “Send Texts” slider is activated and green.

4. Press “Save” to confirm the change.

How to Opt-Out When Placing An Order

If you’ve previously opted in for texts and would like to opt-out when placing your next order, turn off the “Send Text” option. It will turn grey and read “Don’t send”. Be sure to “Save”.

1. After paying, you should see the Success page confirming the order.

2. At the top of the Success page, there is a field where you can enter your mobile number.

3. If you’ve opted in to texts before, the slider to the left of your number will be green and read “Send Texts”.

4. To opt out, simply click the slider so that it is grey and reads “Don’t send”.

5. Press “Save” to confirm the change.

What kind of texts will I receive?

Get text notifications alerting you to major updates on your case. Currently, we'll send you an alert for each of the following:

• Invoice generation
• Service dispatch
• Service attempts
• Successful service
• Signed proof availability
• Action items (Your attention required)

Order FAQ

• How much does service of process cost?
  Price depends on geography. Standard service of process typically ranges from $75 to $145. Remote locations tend to be more expensive. Cities and urban areas can be less. ABC Legal charges per address, entity, and the number of cases being served.
• I am serving two defendants at the same address. What does that cost?
  We charge per defendant, per address, and per case. So, each party will be priced the same.
• How do I know if you serve in a particular area?
  We serve documents across the United States. To find pricing for your area, simply go to  https://secure.abclegal.com/abc/customer/order
• I need to serve someone, but don’t know their address. Can you find them for me?
  Locating an individual, by law, requires “permissible purpose”. Therefore, we can only perform a skip trace for law firms or those who have retained a licensed attorney.  Explore our skip trace options here.
• How do I create an account with you?
  An account is created when you place your first order on our website. If you are looking to place 100+ orders per month, you may prefer a billable account. Talk with a service of process expert to learn more.
• I need someone served on a military base or in a prison/jail. Do you do that?
  This depends on the base or jail/prison. Some allow process servers in, others do not. Some have specific requirements such as making an appointment with a base escort. Please check with the military base/jail directly to confirm.

Order Related Issues FAQ

• What are your payment options?
  You can pay upfront with your credit card when you finalize your order. If you need additional options, please speak with one of our service of process experts.

• What are your office hours?
  Our office hours are 8:30 AM to 5:00 PM, M-F, Pacific time.

• Can I talk to the process server? I need to give them specific instructions about this service.
  Please add specific instructions in the “Additional Information” field when placing your order. You can also add this information later on the order detail page at abclegal.com. 

• How do I send ABC Legal my documents?
  When you place your order, you will be asked to upload your documents.
  
  File size is limited to 25 MB. Up to 10 PDFs can be submitted per order. A surcharge of 25 cents per page will apply for each page over 100.
  
  If you require ABC Legal to serve originals or are unable to upload your documents to our website, please place your order on our website and use our original documents cover sheet when mailing to us so we can make sure your documents are routed appropriately. 

How do I send you a message about my current case?

Message our support team directly about a case in your account.

1. Log in to your account.
2. Navigate to the Case Details page in question by searching for the case using the search bar, filtering down to the case in Case Activity and Search or by reviewing your Recent Cases in the left-hand navigation, if you've recently added or viewed this case.
3. On the right side, next to your Case Activity timeline, there is a box labeled "Messages". 
4. Write your message, attach any necessary documents, and press "Send".
5. ABC Legal support will respond to your case as soon as possible, during business hours.

I'm new. How can I reach out?

You have several options to talk with us if needed before placing an order. 

For more general inquiries to help you get support to place an order online today, you can reach our online support team at: 206-521-2887

If you're looking for a discussion regarding your options to partner with ABC Legal for high-volume service of process, you can connect with the service of process expert in your home state here: https://www.abclegal.com/consult