A Guide to Identifying, Addressing, and Preventing Transgressions
What Is a Transgression?
A transgression is a notification indicating that a requirement was not met and requires a response to provide ABC with insight into the reason for the occurrence.
What Can I Get a Transgression For?
- GPS coordinates not aligning with the service address.
- Submitting an attempt beyond the 15-minute window.
- Failing to include a required photo in your submission.
How to Prevent Transgressions
Services or attempts should be submitted via ABC Mobile with the following reporting requirements:
📍 Ensure your device's GPS is turned on when at the service location
⌚ Submit the attempt/service notes within 15 minutes of the event occurring.
📷 Take a photo with each submission (Please be sure to NEVER take pictures of individuals)
What Do I Do If I Receive a Transgression?
You can choose to respond to transgressions
momentarily or at a later moment.
Best practice is to respond to transgression(s)
instantly, the sooner it is responded to, the sooner
ABC can review it.
How Do I Respond to A Transgression?
Check out Handling Failed Submissions & Transgressions in ABC Mobile.