Account Suspension: Causes, Effects, and What to Expect
What Does Account Suspension Mean?
When a Process Server fails to maintain ABC Legal's high standards of service delivery, their account may be temporarily suspended. During this period, the Process Server is temporarily barred from receiving new orders until their performance re-aligns with ABC Legal's requirements.
⚠️ If you're account gets suspended, Process Server Support cannot assign you new work.
Reasons For an Account Suspension
- Incomplete orders: Jobs that are active in your packing list and need to be attempted ASAP.
- Proof delays: Delays in completing or returning a proof back to ABC.
- Other non-compliance issues: Needing to speak with Performance or Compliance regarding a job or behaviors, etc.
Why It's Important to Prevent Account Suspensions?
Maintaining timely and accurate completion of orders is crucial for several reasons:
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Earnings: Suspensions directly impact a Process Server's earning potential.
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Scorecard: Frequent suspensions can impact a Process Server's scorecard, which is a reflection of their professional reliability. A low rated scorecard can hinder future opportunities with ABC Legal.
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Client Satisfaction: ABC Legal's clients depend on timely and accurate service. Delays or incomplete work can disrupt legal proceedings, leading to dissatisfaction and potential loss of client trust.
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Operational Efficiency: Incomplete or delayed work disrupts the company's workflow, creating inefficiencies.
How To Resolve an Account Suspension?
✅ Address Overdue Orders Promptly: Immediate action to complete overdue orders is critical and helps restore good standing.
✅ Utilize the "Sorting" Feature: The "Sorting" option in ABC Mobile is a valuable tool for visualizing and prioritizing the most urgent orders.
✅ Reply to ABC's Outreach: If the Performance or Compliance team reaches out regarding an issue, respond to their outreach as soon as possible to prevent delays in claiming new work.
💡 Once you've addressed the reason for the account suspension, please allow up to 24 hours for the system to reset to begin claiming new work or areas.
What Account Suspension Looks Like in ABC Mobile
A warning will populate stating "Dispatch/claiming blocked..." You will not be able to claim new jobs or areas until your account is in good standing again.