Submitting proofs correctly ensures faster payment processing and avoids delays. Follow these simple steps to make sure your proofs are processed smoothly.
Key Rules to Follow:
Submit the Proof Only Once
- Do: Send the proof only once to the DocAttach email.
- Don’t: Resend the same proof multiple times. If you’re unsure about submission, verify in your sent emails or check the status in the ABC web portal.
Ensure the Proof is Complete
- Do: Review your proof carefully before sending. Make sure all required information, including signatures, dates, and notary details (if applicable), are complete.
- Don’t: Send incomplete proofs. Double-check for missing details like signatures, dates, or notary blocks to avoid processing delays.
Submit Clear, High-Quality Images
- Do: Make sure the proof image or document is clear and legible, especially the barcode and order number in the bottom right corner.
- Don’t: Send blurry or poor-quality images, as this will delay processing and payment.
Important Notes:
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DocAttach does not send replies—This is an automated system.
- Persistent Proofs: For proofs still listed in the "Proofs" section in ABC Mobile or the Web Portal, check image clarity and completeness.
- Tracking Number Confirmation – Verify that the tracking number on your proof matches the one shown in the web portal for accurate submission.
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How to Submit via DocAttach:
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Print the proof
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Sign the proof (in the presence of a notary, if necessary)
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Scan the proof (ensure bar code is clear)
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Email the proof to docattach@abclegal.com
Common Mistakes to Avoid:
- Resubmitting the same proof.
- Sending incomplete or low-quality documents.
- Expecting a response from DocAttach.