No, ABC Legal is not asking process servers to conduct private investigation work.
As a process server, your role is to attempt service at the address provided and accurately document your findings. This includes confirming whether or not the Servee resides at the address. Speaking with neighbors, leasing offices, and other individuals at the location is a standard part of due diligence for process service—it is not private investigation.
What’s the Difference?
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Private Investigators (PIs) are licensed professionals who conduct in-depth research, surveillance, and background checks to uncover information that is not readily available to the public.
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Process Servers deliver legal documents and report on their service attempts based on direct observations and interactions with individuals at the service location.
Why Does ABC Legal Ask for Confirmation of Residency?
ABC Legal provides highly vetted addresses, and in cases where service cannot be completed, we need clear confirmation that the Servee does not reside at the address. This helps us:
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Avoid unnecessary delays.
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Dispatch a better address if available.
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Ensure court requirements for due diligence are met.
What Is Expected of a Process Server?
✔️ Knock on the door and speak with residents to determine if the Servee lives there.
✔️ If no one answers, try reaching out to neighbors, property managers, or leasing offices (if applicable).
✔️ Document responses clearly and factually in ABC Mobile.
✔️ Report attempts honestly—your job is to observe and report, not investigate.
What Is NOT Expected?
🚫 Conducting surveillance or tracking the Servee’s movements.
🚫 Accessing private or restricted databases.
🚫 Using deception or pretext to gather information.
🚫 Searching for alternative addresses on your own.
Bottom Line
ABC Legal is simply asking for thorough documentation of what you see and hear during your service attempts. If the Servee resides at the address, continued service attempts are necessary. If the Servee does not reside, properly documenting confirmation ensures the case moves forward efficiently.
For additional guidance, refer to Mastering Due Diligence.