A guide for when you are taking time away from process serving or unable to make attempts.
Managing Your Availability as an Independent Contractor
As an independent contractor, you control your schedule. If you plan to take time off or know you won't be available to make attempts, follow these steps to avoid disruptions:
If You’ll Be Away for 3 or More Days
- Pause Auto Dispatch: Turn off Auto Dispatch in ABC Mobile at least a day before your time off to prevent new assignments. A green icon means it's ON, and a red icon means it's OFF.
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- Reassign Existing Jobs: If you have active orders, go to Contact ABC > Reject Jobs and request to have them reassigned (e.g., “Reassign all my jobs” or “Reject Individual Job”). No need to explain why or how long you’ll be away.
- Resuming Work: When ready to return, select Resume in Auto Dispatch to start receiving jobs in your assigned areas automatically.
⚠️ Please note: If you choose not to reassign your work and are unable to make attempts for more than five days, the Performance Team may reassign your cases to ensure timely service.
If You’ll Be Away for 1-2 Days
No action is needed—leave Auto Dispatch on, and work will continue to be assigned as usual. By planning ahead, you can ensure a smooth workflow while maintaining flexibility in your schedule.
You will only need to contact Process Server Support if you are needing jobs reassigned. If you do not need jobs reassigned but plan on taking some time off, you do not need to notify Process Server Support.