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Find the information you need to place or troubleshoot your abclegal.com order.

Order FAQ

  • How much does service cost?

    Price depends on geography. Service of process ranges from $75 to $145. Remote locations are more expensive. Cities and urban areas are less. ABC Legal charges per address, entity, and the number of cases being served.

  • I am serving two defendants at the same address. Do I get a price break on the 2nd one?
    We charge per defendant, per address, and per case. So, each party will be priced the same.
  • How do I know if you serve in a particular area?

    We deliver documents throughout the U.S. Learn more about nationwide service of process here. You can also explore the value ABC Legal delivers to our customers and online pricing here.

  • I need to serve someone, but don’t know their address. Can you find them for me?
    Locating an individual, by law, requires “permissible purpose”. Therefore, we can only legal skip-trace for law firms or those who have retained a licensed attorney. Legal professionals are able to order an investigation at the time they place an order by choosing "Yes" when asked if they'd like to "Order an investigation to locate and serve the best address?"
     
  • How do I create an account with you?

    An account is automatically created when you place your first order on our website. If you’re not ready to place an order just yet, you can always sign up without placing an order here.

    While you can always place your first order online, if you are looking to place 100+ orders per month, you may prefer a billable account. Start a conversation with our service of process experts to get started.

  • I need someone served on a military base or in a prison/jail. Do you do that?
    This depends on the base or jail/prison. Some allow process servers in, others do not. Some have specific requirements such as making an appointment with a base escort. Please check with the military base/jail directly to confirm.
  • I need server names for my Motion and Order. How do I get those?
    Please add this request in the "Additional Instruction" field when placing your order on our website. When ABC Legal is reviewing your order, we will provide you with the name of the servers that cover the address/region you are requesting.
  • I'm ready to place an order. What's next?
    Visit https://www.abclegal.com/service-of-process/order and search for the best price or place an order at the default price here: https://secure.abclegal.com/abc/customer/order/service

International FAQ

  • I need to serve documents under the Hague Convention. Do you do that?
    Yes, absolutely. To place an order for Hague Service, here’s a link to our International page. https://www.abclegal.com/international/hague-service-convention
  • Do you serve outside the US?
    In most cases, yes. Please reach out to our International team via email to internationalinfo@abclegal.com to find out if we can serve where you need.
  • Why is my order showing Canceled?
    Often, this happens because we are waiting for confirmation from you regarding whether we are to use electronic copies for service or if we are to wait for court-issued documents from your country’s Ministry of Justice.
  • I need an update on my International order. Who can help?
    For updates on International service of process, email internationalinfo@abclegal.com.

 

Order Related Issues FAQ

  • How do I pay an invoice online?
    You pay upfront with your credit card when you finalize your order.
  • What are your office hours?
    Our office hours are 7:00 AM to 4:00 PM, M-F, Pacific time.
  • Can I talk to the process server? I need to give them specific instructions about this service.
     Please add specific instructions in the “Additional Information” field when placing your order. You can also add this information later on the order detail page at abclegal.com. 
  • I just got an email saying the service address is bad or invalid. I know this person lives/works there.
    1. This doesn’t always mean that the defendant doesn’t live or work at the address provided. Sometimes subjects are actively evading service.
    2. There could be a typo somewhere in the address.
    3. Your documents may have expired due to a court deadline. 
  • I see service is complete. Where’s my proof of service?
    Proofs are automatically generated and sent to process servers upon completion of service. Many are e-signed instantly right in our mobile app. Proofs also appear instantly on your Dashboard for review. Some courts allow for electronic signature while some require wet ink originals and even notaries. Wet ink and notaries delay proof completion. 
  • The court needs a very specific proof filled out. How do I get that to the process server?
    To have the server fill out your specific proof, please upload it with the documents to be served and note that a specific proof needs to be filled out in the "Additional Information" field when placing your order. 
  1. How do I send ABC Legal my documents?

    When you place your order, you will be asked to upload your documents.

    File size is limited to 25 MB. Up to 10 PDFs can be submitted per order. For document printing, the first 100 pages are included free of charge. Additional pages will be charged separately at $0.15 per page.

    If you require ABC Legal to serve originals or are unable to upload your documents to our website, please place your order on our website and use our original documents cover sheet when mailing to us so we can make sure your documents are routed appropriately. 

Based on our 50 years of experience, ABC chooses to use a sheriff when they are the best option for the specific type of work, the area around the country, or a dangerous situation. By volume, ABC Legal uses the sheriff less than 1% of all ABC Legal work.

ABC Legal has direct relationships with Sheriffs nationwide and has internal experts that manage the process from start to finish—so you don’t have to. When we use the Sheriff for our clients, it’s a real time-saver. You don’t have to coordinate the serve, work with the Sheriff for payment, make no calls or emails to find out when the Defendant has been served, or work to obtain your proof of service. We do that for you. Plus, you have the benefit of our website, so you have everything in one place to easily download your Proof of Service. If your job is in the hands of the Sheriff, it’s in a good place.

To learn more, please visit our page on Sheriff Service.

We manage the requirement of statutory checks and provide the fee at the time of service. Your form of payment will be charged separately for the required fee + $5 for processing.