I’m an existing customer with MLQ Attorney Services. How do I get started with ABC Legal?
As an existing customer, we’ve already created an account for you with ABC Legal. You will receive an email requesting that you log in and create a password for our website. By logging in for the first time, you can immediately begin placing new orders.
How do I place an order?
You can place an order by logging into your account at abclegal.com. Once you are in your customer account, select “Place Order” to begin.
How can I get help with my order?
On your order page, press the “Contact ABC” button to make an inquiry about that specific order. You will receive our reply by email, and can also view the conversation history at the top of the order page.
What if I need immediate assistance (forgot username, password, etc.)?
Call ABC Legal’s customer support team at 206-521-2885 for any urgent requests.
How do I check the status of an order?
While logged in to your customer account, enter a party name, case number, or reference number into the search bar at the top of the page. On the order page, you can view the history of your order with the oldest events starting at the bottom of the page.
How do I find my affidavit?
If you're set up to receive customer notifications, you'll receive an email notification with your affidavit attached or you can access it on the specific job page in the customer dashboard.
I’ve received a notification email about an “Action Item”. What’s going on here?
At various points in your order’s life, the order may be placed on hold for Customer Action. These “action items” indicate a choice you can make regarding your order. Most commonly, you will be asked if you want to continue having your documents served at a new address. You may also be notified if you have documents to efile or there is a problem with an address you’ve provided.
How can I add a user to my firm account or change user notification settings?
While logged in to your account, select “My Admin”. On this page, you can update user access, change and customize notification settings.
How will I be billed?
All customers will be sent a statement at the beginning of each month. Customers with automatic payments will still receive a statement and payment will be processed using the previously selected payment method (In many cases, your payment method has been carried over from MLQ Attorney Services).
Why am I receiving two statements?
As we transition to ABC Legal’s new system, some customers will still have active orders in MLQ Attorney Service’s old system. As these jobs are completing, they will be invoicing and generating statements separately. Please continue making payments for both ABC and MLQ statements. The full migration to ABC Legal’s system should be fairly quick.
How do I change or set-up a recurring payment method?
Sign in to your account, and select “Make Payments” to access the epay portal. From there, you can select “Recurring Payments” to set up or change your payment method.
Customers need to have at least one payment method saved before they can setup recurring payment.
To add a payment method: Go to Wallet and Add New Payment Method.
Select either Credit Card or E-Check -> Enter info -> Save.
You can use your saved payment method to pay for invoices online or set up recurring payments.